Old Fashioned Moan guys hopefully it will inspire some action
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OK here goes this article was inspired by a fellow blogger's blog post and it got me to thinking about one of my pet peeves that I have been wanting to complain about for a while.
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There is a Pick n Pay in Empangeni that is really terrible it has a terrible layout and pathetic staff who are about as helpful as wings on an Ostrich.
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The meat section is disgusting absolutely no inspiration it has meat cuts in it that look like they were inspired from the movie "District Nine" and yes sometimes there is a rather nasty whiff coming from the butchery.
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What is strange is that the Richards bay Pick n Pay a few Kilometers down the road has a great butchery section clean and free of smell and with some inspiring meat cuts that do not look as if they have come of a horror movie set.
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The other annoying thing is that this month you can get the brand of soap or whatever you want and the next month it is out of stock and this happens regular as clock work.
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I have shopped at pick n Pay for as long as I can remember but I am thinking its time for a change unless the powers that be wake up and realize that customers demand the best of products, service and staff. Guys wake up and get with the program some of your staff are rude and discourteous to the extreme.
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Here is the blog post that inspired my rant http://capeinfo.com/blogs/spaniard/2010/05/the-worst-pick-n-pay-in-south-africa/
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As you can see I am not alone in my thinking so please comment below on this post whether you agree or disagree as I feel this is more prevalent in certain stores and areas as apposed to a company wide problem
I have had the same experiances at Empangeni so I think you are right on target
ReplyDeleteThanks Wayne been trying to complain about that pick n pay for a long time but it seems to be run like a tuck shop catering for poor locals
ReplyDeleteDeleane Smit
You should twitter this till the PR machine takes note
ReplyDeleteI love Pickn Pay but you are right lately there is an air of arrogance amongst there staff I think its the union mentality that is starting to destroy them. The customer is no longer king rather the worker is now. Its like the egg or the chicken first? I think with a little work and serious training they can still win. Come on Pick n Pay go back to good old fashioned service its what built you in the first place
ReplyDeleteThanks for posting this
ReplyDeleteI do believe top / regional management will take cognizance of this. Social media provides for an powerful voice.
I support you 100% on the quest to improve the sub-culture of service by so many 'big brands' in South Africa. Maybe they forgot what organic growth really mean.
Regards,
Vernon Chalmers
Thanks Vernon
ReplyDeleteYou are so correct a lot of the big brands forget their roots and take their position for granted; sometimes they need a reminder of where they come from! Customers still have the power to make or break so yes-social media will play an ever-increasing role in branding and what you stand for
Wayne
I thought it was just me. I have complained numerous times to PnP Head office and they apologise but all I get from the local guys is a big fat FU. The other day I bought a couple of sausage rolls and the teller was scanning them and throwing them down the, 2 of them actually hit the printer behind her and when i complained all I got was a fu look.
ReplyDeleteVaughan